When using the twogoldenmonkeysshop.com (“we”, “us” or “our”) website, you may encounter the following common issues. Please refer to the following terms to understand how we deal with these issues.
1. Out of stock of products
If the product you purchased is out of stock, we will notify you as soon as possible. You can choose to:
Wait: Continue to wait for the product to be restocked.
Refund: Cancel the order and request a full refund.
2. Order issues
If you find an error in your order (such as the wrong number of items or shipping address), please contact our customer service team within 24 hours and we will do our best to correct the problem. If the order has been processed or shipped, it may not be modified.
3. Return and exchange issues
If you need to return or exchange products, please refer to our refund terms. All return and exchange requests must be made within 30 days and the product must be in its original condition.
4. Payment issues
If you encounter problems during the payment process, please check that your payment information is accurate. If the problem persists, please contact customer service and we will help resolve it.
5. Website Failure
If you encounter website access problems or technical failures, please try refreshing the page or accessing it from another device. If the problem persists, please contact our technical support team.
6. Customer Service
If you have other questions or need further assistance, please contact us via the following methods:
Email: mirandahoffman@twogoldenmonkeysshop.com
Phone: +1 252 713 3657
We are committed to solving all your problems. Thank you for your support and understanding of twogoldenmonkeysshop.com!
