Welcome to twogoldenmonkeysshop.com (“we”, “us”, “our”)! We are committed to providing high-quality products and excellent service. If you are not satisfied with your purchase, we would like to help you resolve your issue with the following refund terms.
1. Refund Policy
Refund Request Period: You have 30 days from the date you received the item to request a refund. We will not be able to process refund requests after this period.
Item Condition: Items for refund must be in their original condition, including all tags, packaging and accessories. Items must not be used, washed or damaged.
Exclusions: The following items are not eligible for refund:
Customized or special order items
Obvious personal hygiene products (such as underwear, swimwear, etc.)
2. Refund Request Process
Please follow the steps below to request a refund:
Contact Customer Service: Contact our Customer Service team by email at mirandahoffman@twogoldenmonkeysshop.com or by calling +1 252 713 3657 and provide your order number and refund request.
Return Instructions: We will provide you with a return address and detailed instructions. Please return the item with all relevant materials (such as invoice and packaging).
Return Processing: Once we receive the returned item, we will check its status and process the refund within 10 business days.
3. Refund Method
Refunds will be processed according to the original payment method and will usually be credited to your account within 5 business days after processing.
If you used a promotional code or discount coupon, the refund amount will be calculated based on the actual payment amount, and the amount of the promotional code or discount coupon will not be refunded.
4. Return Shipping Cost
Return Shipping Cost: Unless the product is quality-defective or the wrong product is sent, the return shipping cost will be borne by the customer. If the reason for the return is due to our error, we will bear the return shipping cost.
5. Contact Us
If you have any questions or need further assistance, please contact us at the following:
Email: mirandahoffman@twogoldenmonkeysshop.com
Phone: +1 252 713 3657
We are committed to ensuring that your shopping experience is pleasant. Thank you for choosing twogoldenmonkeysshop.com!
